Frequently Asked Questions
Is it safe to give my credit card details online?
Shopping online at iconiclights.co.uk is safe due to our secure server software that encrypts your credit or debit card number and converts it into bits of code that are then securely transmitted over the Internet.
When you sign up / login you will be taken to our secure area. This is dipicted by the padlock symbol that appears in the address bar. This shows that the page is secure.
How do I place an order on iconiclights.co.uk?
You can place an order by the following 3 steps:
- Click on the add button next to the particular product(s) you wish to purchase.
- Click on the "Checkout" button which takes you to our order form.
- Enter your personal information and credit card details and submit your order via our secure server.
Alternatively you can contact us via the contact form, place your order over the phone on 0161 837 6092.
What methods of payment do you accept?
We accept Visa, Switch and Master-Card. If you are already registered with PayPal or Sage Pay you can check out using your account without signing up to us. You can also pay by BACS Transfer. Please contact our customer service team for details on 0161 837 6092.
What currency do you accept?
We accept payment in British pounds sterling.
What happens if I cancel my order?
Can I collect the item to speed things up / save the postage cost?
Absolutely, but please contact customer services to arrange a convenient date and time for collection.
Can you post the item outside the UK?
Yes we deliver worldwide but please note that we individually charge for all deliveries outside Mainland UK please see our delivery pricing page. Also please be aware that the free delivery on orders over £100 is only available in the Mainland UK. If unsure of how much delivery will cost please contact customer services on +44 (0) 161 837 6092. What is your delivery policy?
When can I expect my order?
Goods supplied within the UK will normally be delivered within 2-3 workings days of payment, but may take up to 7 days for some larger products that require specialist courier delivery.
What if my delivery contains damaged goods?
On rare occasions gifts sustain minor damage during shipping or contain a manufacturer's defect. If this occurs, contact us immediately on 0161 837 6092 and we will arrange for the damaged product to be collected and new products to be despatched out to you immediately.
I have not had a reply to the email I sent you.
Due to the high volume of emails we receive every day, we apologise in advance if we cannot answer every email personally. However we do try to answer all emails within 24 hours if not sooner.
Emails that our sent to us over the weekend between Friday 5pm and Monday 8am, will get a reply as soon as we can on Monday (excluding bank holidays). Please note we answer your enquiries within the following working hours: Monday to Friday, 8am to 5pm. Please be patient if you do not get an immediate response, we shall endeavour to answer all your enquiries as soon as possible.
However, if you are having trouble with accessing your emails, please call our helpdesk on 0161 837 6092. When you call, please state the 5 digit product code which can be found on the leaflet and on the box of the product. This will help us answer your enquiry quickly.
Hotmail and Yahoo email accounts - We have had trouble replying to people with these two types of accounts because the email host believes that the replying email is junk. Therefore, if you have one of the two accounts please check your junk mail box to make sure our reply has not ended up there.
