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Value Lights (we, our, us) is committed to protecting the privacy and security of your personal information. This policy (together with our terms of use and any other documents referred to in it) explains how we will collect, store and use any personal information about you so please read the following carefully.
DATA PROTECTION PRINCIPLES
For the purposes of this policy data protection law means: (i) until 25 May 2018 the Data Protection Act 1998 and then (ii) from 25 May 2018 and unless and until it is is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) (GDPR) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (iii) any successor legislation to the GDPR or the Data Protection Act 1998.
We will comply with data protection law. Personal information we hold about you will be:
Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept securely.
THE KIND OF INFORMATION WE HOLD ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). There are "special categories" of more sensitive personal data which require a higher level of protection.
We may collect, store and use the following information about you:
Information you give us. You may give us information when you contact us, register to use our site at www.valuelights.co.uk or any other site operated by us (our site), place an order, provide feedback participate in social media, enter a competition, promotion or survey, and when you report a problem. This may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photographs.
Information we collect about you. When you visit our site we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, and browser information;
information about your visit to the site including traffic data, location data, web logs and other communication data.
Information we receive from other sources. We may receive information about you from third parties (including business partners providing technical, payment and delivery services, advertising networks and analytics).
HOW WILL WE USE YOUR PERSONAL INFORMATION?
We use your information:
to process your orders and manage your account
to communicate with you about our products and promotions;
to monitor purchase history, site use and traffic patterns to improve our site design and products.
to allow you to participate in interactive features of our site.
to personalise your repeat visits to our site
to contact you about leaving a review once your order has been completed
to verify your identity;
to enable third parties to carry out technical, logistical or other functions on our behalf.
to prevent and detect fraud or abuses of our site.
where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
SHARING DATA WITH THIRD PARTIES
We do not transfer your information to anyone for marketing purposes without your consent. However, it may be necessary for us to share your personal information with third parties in the following circumstances:
OUR SERVICE PROVIDERS AND SUPPLIERS
In order to make certain services available to you, we may need to share your personal information with some of our service partners. These include IT, delivery and marketing service providers.
We only allow our service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to us and to you, and for no other purposes.
OTHER THIRD PARTIES
in processing your order we may send your details to and use information from credit reference and fraud prevention agencies;
if we or our business are acquired by a third party when our customers’ personal data will be transferred to the buyer;
If we have to disclose in order to comply with a legal obligation;
in order to enforce or apply the terms of our contract with you; or
to protect the rights, property, or safety of Value Lights, our customers, or others.
HOW LONG WILL WE KEEP YOUR INFORMATION?
We will retain your personal information no longer than is necessary for the purpose we obtained it for thereby reducing the risk that it will become inaccurate, out of date or irrelevant. Information that is no longer needed will be securely deleted. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 7 years.
WHAT ARE THE CONSEQUENCES OF FAILING TO PROVIDE PERSONAL INFORMATION OR WITHDRAWING CONSENT?
If you fail to provide certain information when requested:
We may not be able to fulfil your orders or perform other aspects of any contract we have entered into with you
We may be prevented from complying with our legal obligations
You may not be able to participate in the interactive aspects of our site.
INFORMING US OF CHANGES
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
CHANGE OF PURPOSE
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent where this is required or permitted by law.
MARKETING
We would like to send you information about our products and services which may be of interest to you. If you have signed up for an account with us whilst making an online purchase or consented to receive marketing in any other way, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, you can unsubscribe at the foot of every email or contact us at [email protected].
Web Banner Advertising - If you visit our site, you may receive personalised banner advertisements whilst browsing other websites. These will relate to products you have viewed whilst browsing our site on your computer or other devices. These advertisements are provided by us via specialist providers using ‘cookies’ placed on your computer or other devices. You can remove or disable cookies at any time - see our Cookie Policy for further information.
INTERNATIONAL TRANSFERS
To deliver products and services to you, it is sometimes necessary for us to share your personal information outside of the European Economic Area, usually when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws. If this happens, we will ensure that the transfer will be compliant with data protection law and your personal information will be kept secure.
WHAT ARE YOUR RIGHTS?
Right of access - You have the right to obtain confirmation that your data is being processed and access to your personal data. You can make a request by email to: [email protected], or in writing to: Business Support Manager, LSE Retail Group. Lyntown Trading Estate, Eccles, Manchester M30 9QG
In most cases we will provide a copy of the information free of charge. However, we may charge a reasonable administration fee when a request is manifestly unfounded or excessive or to comply with requests for further copies of the same information although this does not mean that we will charge for all subsequent access requests.
We must without delay and in any event within 1 month of your request (subject to extensions in some cases):
confirm what personal data we hold about you;
provide a copy of the data in commonly used electronic form; and
provide any supporting explanatory materials.
We can extend the time to respond by a further two months where requests are complex or numerous. If this is the case, we will inform you of this within one month of the receipt of the request and explain why the extension is necessary.
Where requests are obviously unfounded or excessive we can refuse to respond. In such cases, we will, within one month, explain why and will inform you of your right to complain to our Supervisory Authority and to pursue a legal remedy.
Data portability – in addition to your access right you can require us to provide a copy of your information that we hold in a commonly used machine readable format
Rights of Correction and Erasure (“right to be forgotten”) You may ask us to correct or remove information you think is inaccurate.
RIGHT TO WITHDRAW CONSENT OR RESTRICT PROCESSING
Processing for marketing purposes - You may object, at any time, to the processing of your personal data for direct marketing purposes. When you register and every time we get in touch with you, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any e-mail we send you will contain an easy automated opt-out.
Processing for our legitimate interest - You can object to any processing which is for our legitimate interests or those of a third party in which case, the processing must stop, unless there are compelling legitimate grounds for the processing which override your rights, or where the processing is necessary in relation to legal action.
You can raise an objection, withdraw consent or restrict processing by email to [email protected], or in writing to Business Support Manager, LSE Retail Group. Lyntown Trading Estate, Eccles, Manchester M30 9QG.
Right to Complain - If you have any concerns with how we keep and use your information please contact our Data Protection Officer by email at [email protected], or in writing to Business Support Manager, LSE Retail Group. Lyntown Trading Estate, Eccles, Manchester M30 9QG. You may also complain to our Supervisory Authority, the Information Commissioner’s Office by using their livechat service via their website at https://ico.org.uk/global/contact-us/live-chat or by phone on 0303 123 1113 or, where different, the Supervisory Authority where your data has been processed. We will advise you of this where appropriate.
AUTOMATED DECISION MAKING
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you. We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.
HOW WE KEEP YOUR INFORMATION SECURE
We use Secure Server Software (SSL) to ensure that personal information, including credit card details, remains private and secure. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.
We will maintain appropriate safeguards to ensure the security, integrity and privacy of your information and will take reasonable steps to try to ensure that third parties to whom we transfer any of your information will provide sufficient protection of that information.
OTHER WEBSITES
Our site may, from time to time, contain links to and from the websites of partner networks, advertisers and affiliates. Please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these. Please make sure you are happy with these policies before you submit personal data to these organisations via their websites.
KLARNA
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarana's privacy policy.
CHANGES TO OUR PRIVACY POLICY
We will regularly review this Privacy Policy, taking account of any complaints about information handling and updating it as necessary to reflect any changes in our collection and use of personal data. Any changes we may make in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes. The Privacy Policy was last updated in May 2018.
HOW TO CONTACT US
Questions, comments and requests regarding this Privacy Policy should be addressed to:
Business Support Manager, LSE Retail Group. Lyntown Trading Estate, Eccles, Manchester M30 9QG
Early Spring Deals across 100's of lights! | Shop Now
Got a question? Our FAQs page is here to help shine a little light on any questions you may have.
How do I make a purchase?
Shopping at ValueLights is so easy, it’s light on effort:
Want to see everything we have on offer? Simply select a category to browse by a specific product type, look or room. Know exactly what you want? Use our search bar located at the top of the page to find a product that matches exactly what you’re looking for.
See something that’s caught your eye? Simply click or tap on the product you’re interested in to view further details. Click or tap on the photograph to zoom in to take a closer look and swipe or click to view the full range of images. Dimensions, product information, related products, composition, reference code and price are all included on each product page, so you can access all the information you need on the item in one place.
Like what you see? Select the product and your desired quantity before clicking the ‘Add To Basket’ button. If you forget to amend the quantity or decide you need more, don’t worry, you can amend the quantity number in your basket or you can just add the item to your basket again.
If you wish to continue shopping, repeat the previous steps. If you wish to process your order, click on the basket icon located in the top right of your screen. To checkout, you can log in (if you have an existing account), register (if you would like to create an account) or checkout as a guest (if you do not wish to create an account).
Enter your details and delivery address – please review and check that these are correct before moving on to the next section.
Select which delivery service you would like to use – we offer both Standard and Next Day delivery – then click ‘Continue To Payment’.
Select a secure payment method. We accept Visa, Maestro, Mastercard, American Express, PayPal and Klarna. We also accept Paypal Pay-In-3, Klarna Pay-In-3 and Klarna Pay-In-30 Days to those who are eligible and wish to spread the cost. To find out more about our payment options, click this link: https://www.valuelights.co.uk/payment-options
Once you have filled in your payment details, click ‘Confirm’ or the ‘Place Your Order’ button to place your order.
You will receive an email confirming your order and a unique reference number. This will be sent to the email address provided on your order. Please check your junk or spam folder if your confirmation email does not appear in your main email inbox.
Do I need to set up an account?
You do not need an account to shop at ValueLights. Simply checkout as a guest if you do not wish to create an account.
What methods of payment do you accept?
We accept Visa, Maestro, Mastercard, American Express, PayPal and Klarna. If you are already registered with PayPal or Klarna, you can checkout using your existing account without signing up to us. You can also pay by BACS transfer if you choose to place your order over the phone with our customer service team, who can be contacted on: 0161 837 6095
What currency do you accept?
We only accept payment in British Pounds Sterling (GBP).
Are my credit card details safe?
We only accept payment in British Pounds Sterling (GBP).
Are my personal details safe?
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.
What is your delivery policy?
Please view our Delivery page to find out further information on our delivery policy.
What is your returns policy?
Please view our Returns page to find out more about our returns policy.
Can you post an item outside of the UK?
Unfortunately, we are currently only able to deliver within the UK. We do deliver to Northern Ireland, the Scottish highlands and the Channel Islands, but please note, Next Day delivery is not available for these areas – Next Day delivery is only available within Mainland UK. To find out more about our delivery options, please refer to our Delivery page or contact our customer service team directly by phone on 0161 837 6095or email:[email protected] Alternatively, please fill in our Contact Us Form and a member of our team will get back to you as soon as possible.
When can I expect my order?
If you have selected our standard delivery option, you can expect to receive your order within 3-5 workings days. If you have selected our Next Day delivery service, you can expect to receive your order the next working day, providing you have placed your order before 7pm. If you place your order on a Sunday on a Next Day delivery service, please make sure to place your order before 3:45pm, otherwise, your order will not be processed until the next working day. Please note, Next Day delivery is only available on orders delivered within Mainland UK.
Unfortunately, we are unable to offer Next Day delivery to the Channel Islands, Scottish Highlands or Northern Ireland. To find out more about our delivery service and time frames, please view our Delivery page.
What if my delivery contains damaged goods?
On rare occasions, goods can sustain minor damage during transit or contain a manufacturer's defect. We have rigorous quality checks in place, but if damage or faults do occur, please contact us as soon as possible on 0161 837 6095 or [email protected] so we can get this sorted for you. We will arrange for the damaged product to be collected and new products to be dispatched to you immediately, so you won’t be kept waiting for long!
I have not had a reply to the email that I sent to you?
Due to the high volume of emails we receive each day, we apologise in advance if we cannot answer every email as quickly as we’d like. We will always aim to answer all emails within 24 hours of receipt, but please note, this may take slightly longer during busy periods like Black Friday, New Year and Christmas.
Please note, we will answer all enquiries within the following working hours: Monday to Friday, 9:00am to 5:00pm. If you send an email outside of these working hours, we will endeavour to get back to you as quickly as possible.
If you would prefer to speak with someone directly, you can call us on 0161 837 6095. When you call, please state the 5 digit product code of the item you would like to talk about, which is listed on the product page on our website. This code can also be found on the leaflet and on the box of the product you received and is also mentioned on your confirmation email. Providing this information will help us to answer your enquiry more quickly, as we want to help you as best as we can.