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COVID-19 Update

We will use this page to keep our customers updated on the impact of the Corona Virus on Iconic Lights

06/04/2020

Iconic Lights is still open and continuing to take and deliver orders as well as offering help via our customer service team.

Due to the ongoing situation with Covid-19 measures are being taken to protect customers and staff as best as possible based on the most up to date information from the government.

Below are some of our most frequently asked questions, however if you have a question that is not answered below please do not hesitate to get in touch with us by emailing [email protected].

 

What precautions are being taken for staff in the warehouse?
Just like the rest of the UK, we are continuously following government advise to keep our warehouse staff safe, including new, more rigorous hygiene processes, different shift patterns and of course social distancing of at least 2 metres.

Given the current situation how long will my order take to arrive?
We're still working hard to ensure deliveries continue as close to normal as possible, however there may be a slight delay to our usual 3-4 day estimates. Despite everything we would still expect your order to be with you within 7 working days.

What precautions will be taken when my order is delivered?
Hermes ask that all customers who can, choose a safe place to leave packages. Contact free deliveries will take place for customers who cannot. Again, these deliveries will be inline with the most up to date advice on social distancing.

Hermes: Hermes has a new feature in their app called My Places which allows customers to set preferences for all their parcel deliveries. This is something which is especially important during the temporary contact-free delivery approach as the country responds to the COVID19 crisis. You can set your safe place, upload a photo of your safe place and choose your preferred neighbour; something that will be useful once things have settled down after the COVID19 restrictions.

Are customer service still on hand to help?
Yes. At Iconic Lights all teams who can work from home are doing so, this includes our Customer Service department. Unfortunately during this period they can no longer be contacted by phone but will answer all your queries if you email [email protected].



18/03/2020

For the foreseeable future orders are being taken and delivered as usual.

We are committed to taking care of all of our employees and following the recent COVID-19 government guidelines our customer services team will be working from home where possible to reduce the transmission of the virus. We will only be accepting orders online and our phone lines will be closed, however our customer services team are still available and providing a high standard of assistance. We are sorry for any inconvenience caused.

Email [email protected]

 

You can always rely on our knowledgeable Customer Service team, who are here 6 days a week. Our team are always happy to help whatever you need, whether its advice on bulbs or help after your order has arrived

Customer Service

Our Customer Service team are available:

Monday to Friday 8am - 5pm

Saturday 8am - 4pm

Sunday - Closed

 

You can contact our team by email.

Email: [email protected]

Phone: Not Available

Write to us:  Will only be read on return to the office