Hi, obviously we're all concerned about the coronavirus. Here's how it affects orders, our customer service team and your ability to contact us....
We are open for business and shipping as usual. All orders are being delivered in the usual time period.
We are committed to taking care of all of our employees, and following the recent COVID-19 government guidelines our customer service team will be working from home where possible to reduce the transmission of the virus. We will only be accepting orders online and our phone lines will be closed, however our customer service team are still available and providing a high standard of assistance. We are sorry for any inconvenience caused.
Here at Iconic Lights we shine a light on our service. If you have any questions please contact our Customer Service team.
You can always rely on our knowledgeable Customer Service team, who are here 6 days a week. Our team are always happy to help whatever you need, whether its advice on bulbs or help after your order has arrived.
Our Customer Service team are currently available during these times:
Monday to Friday 8am - 5pm
Saturday 8am - 4pm
Sunday - Closed
You can currently contact our team by sending us a message using our help centre form.
Help Centre: Click Here To Ask Iconic Lights A Question
Phone: Not currently available
Write to us: Will only be read on our return to the office
Please Note: Our Customer Service team will not operate on UK Bank Holidays. We aim to reply to all email queries as quickly as possible.
UK Bank Holidays
Good Friday – Friday 10th April
Easter Monday – Monday 13th April
Early May Bank Holiday –Friday 8th May
Spring Bank Holiday – Monday 25th May
Summer Bank Holiday – Monday 31st August
Christmas Day –Friday 25th December
Boxing Day – Monday 28th December (substitue day)