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Contact Us

Hi, obviously we're all concerned about the coronavirus. Here's how it affects orders, our customer service team and your ability to contact us....

We are open for business and shipping as usual. All orders are being delivered in the usual time period.

We are committed to taking care of all of our employees, and following the recent COVID-19 government guidelines our customer service team will be working from home where possible to reduce the transmission of the virus. We will only be accepting orders online and our phone lines will be closed, however our customer service team are still available and providing a high standard of assistance. We are sorry for any inconvenience caused.

 

Here at Iconic Lights we shine a light on our service. If you have any questions please contact our Customer Service team.

You can always rely on our knowledgeable Customer Service team, who are here 6 days a week. Our team are always happy to help whatever you need, whether its advice on bulbs or help after your order has arrived

 

Our Customer Service team are currently available during these times:

Monday to Friday 8am - 5pm

Saturday 8am - 4pm

Sunday - Closed

 

You can currently contact our team by sending us a message using our help centre form.

Help Centre: Click Here To Ask Iconic Lights A Question  

Phone: Not currently available

Write to us:  Will only be read on our return to the office

 

Please Note: Our Customer Service team will not operate on UK Bank Holidays. We aim to reply to all email queries as quickly as possible.

 

UK Bank Holidays

Good Friday – Friday 10th April

Easter Monday – Monday 13th April

Early May Bank Holiday –Friday 8th May

Spring Bank Holiday – Monday 25th May

Summer Bank Holiday – Monday 31st August

Christmas Day –Friday 25th December

Boxing Day – Monday 28th December (substitue day)