Orders are being delivered as normal despite the 2021 UK Lockdown.
COVID19 UPDATE. Hermes has a new feature in their app called My Places which allows customers to set preferences for all their parcel deliveries. This is something which is especially important during the temporary contact-free delivery approach as the country responds to the COVID19 crisis. You can set your safe place, upload a photo of your safe place and choose your preferred neighbour; something that will be useful once things have settled down after the COVID19 restrictions.
UK Standard Delivery
£3.95 (Free for orders over £60*)
Delivery will be made between Monday and Friday so please allow 3-5 working days for your order to arrive.
*We unfortunately cannot offer standard delivery to the following: Offshore, Channel Islands and the Republic of Ireland.
Due to COVID-19, our customer phone lines are temporarily closed. We hope to be up and running again soon! We're sorry for any inconvenience caused.
UK Next Day Delivery
You can receive your order the very next day with our express service; it guarantees next working day delivery (excluding bank holidays) to UK Mainland* for all orders placed before 7pm Monday to Friday, and 2pm on Weekends.
Please note with the Queen's Jubilee approaching our next day delivery service will resume from Monday 6th June.
*We unfortunately cannot offer next day express delivery to the following locations: Offshore, Northern Ireland, Republic of Ireland, Scottish Highlands and the Channel Islands.
Click and Collect
£3.95 | Standard (Free for orders over £60)
Not Going to be Home? With Click and Collect, there’s no need to wait in.
Simply select Click and Collect as your delivery option at the checkout and choose the Hermes Parcel Shop nearest to your preferred address.
Ordering from overseas? We offer a range of delivery options to Europe, please contact us directly to arrange the delivery of your chosen lights:
Click Here To Ask Iconic Lights A Question
Have more questions?
We don’t keep you in the dark – track your order at any time by following the instructions on your order confirmation email.
Alternatively, you can call our Customer Services team on 0161 837 6092. They are available:
Monday to Friday 8am - 5pm
Saturday 8am - 4pm
Sunday - Closed
If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, a further two delivery attempts will be made. If the courier is still unable to deliver after this point the goods will be returned to Iconic Lights.
In the unlikely event of products being unavailable for dispatch within 7 days, you will be contacted by our Customer Service team and will be given the option to cancel your order with a full refund or find alternative items.
UK Bank Holidays
Orders can't be delivered on UK Bank Holidays so please allow an extra working day for deliveries over these days as per the below:
New Year's Day - Saturday 1st January
New Year's Day Substitute Day - Monday 3rd January
Good Friday - Friday 15th April
Easter Monday - Monday 18th April
Early May Bank Holiday - Monday 2nd May
Spring Bank Holiday - Thursday 2nd June
Platinum Jubilee Bank Holiday - Friday 3rd June
Summer Bank Holiday - Monday 29th August
Christmas Day - Sunday 25th December
Boxing Day - Monday 26th December
Christmas Day Substitute Day - Tuesday 27th December
*Please note we are unable to change your delivery address once an order has been placed.