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Delivery Information

  

 

COVID19 UPDATE. Hermes has a new feature in their app called My Places which allows customers to set preferences for all their parcel deliveries. This is something which is especially important during the temporary contact-free delivery approach as the country responds to the COVID19 crisis. You can set your safe place, upload a photo of your safe place and choose your preferred neighbour; something that will be useful once things have settled down after the COVID19 restrictions.

UK Standard Delivery 

£3.95 (Free for orders over £60*)

Delivery will be made between Monday and Friday so please allow 3-5 working days for your order to arrive.

*We unfortunately cannot offer standard delivery to the following: Offshore, Channel Islands and the Republic of Ireland. Please contact our bright sparks directly to arrange delivery on 0161 837 6092. 

 

UK Next Day Delivery 

CURRENTLY UNAVAILABLE DUE TO COVID-19 

Unfortunately next day delivery is currently unavailable due to the Covid-19 pandemic. However when operations do return to normal you can get it the very next day with our express service; it guarantees next working day delivery to UK Mainland* for all orders placed before 7pm Monday to Friday, and 2pm on Weekends.

*We unfortunately cannot offer next day express delivery to the following locations: Offshore, Northern Ireland, Republic of Ireland, Scottish Highlands and the Channel Islands.

 

 

Click and Collect

£3.95 | Standard (Free for orders over £60)

Next Day currently unavailable 

Not Going to be Home? With Click and Collect, there’s no need to wait in. 

Simply select Click and Collect as your delivery option at the checkout and choose the Hermes Parcel Shop nearest to your preferred address.

 

European Delivery

Ordering from overseas? We offer a range of delivery options to Europe, please contact us directly to arrange the delivery of your chosen lights:

Click Here To Ask Iconic Lights A Question  

Phone: +44161 837 6092

 

Have more questions?

We don’t keep you in the dark – track your order at any time by following the instructions on your order confirmation email.

We shine a light on our service, so if you have any questions about your delivery, contact our Customer Service team on 0161 837 6092.

Our Customer Service team are available: 

 

Monday to Friday  8am - 5pm

Saturday 8am - 4pm

Sunday - Closed

 

If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, a further two delivery attempts will be made. If the courier is still unable to deliver after this point the goods will be returned to Iconic Lights.

In the unlikely event of products being unavailable for dispatch within 7 days, you will be contacted by our Customer Service team and will be given the option to cancel your order with a full refund or find alternative items.

 

UK Bank Holidays

Orders can't be delivered on UK Bank Holidays so please allow an extra working day for deliveries over these days as per the below:

Good Friday – Friday 10th April

Easter Monday – Monday 13th April

Early May Bank Holiday – Friday 8th May

Spring Bank Holiday – Monday 25th May

Summer Bank Holiday – Monday 31st August

Christmas Day – Friday 25th December

Boxing Day – Monday 28th December (substitute day)

*Please note we are unable to change your delivery address once an order has been placed.